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References

We know how hard it is to find good quality help in the computer industry. Softserve PC's has been around since 1994 & we work hard to earn your business. Our customers have rewarded us with excellent referrals, in fact, over 90% of our business is repeat & referral!

Please read on:

Marvin has been our computer technician for a number of years.  His wife, Rita is a friendly woman who schedules all the appointments.  They are dependable people who do what they say. I highly recommend Marvin Somerton of Softserve PC's, Inc.  (503)598-9988

Best of all, Marvin comes to the house to work on our two computers and one lap top.  We can count on Marvin being punctual.   If for some reason he is delayed by the work of the previous appointment, he always calls to say exactly how many more minutes it will be before he arrives.   When he is here, he works quickly and without delay. 

He is knowledgeable and is a natural born teacher who is patient and clearly explains whatever it is that I need to know.   I have learned much from his answers.

Another strength of his is that he is a good listener, and he uses available resources.  On one visit when I expressed concern about losing all my files if the computer crashed, he eliminated the worry by suggesting that he use the second hard-drive that I already had and was not using.  He installed a backup program that he himself has written.  Without the expense of buying anything new, my mind was at ease knowing that my information was being saved to a second hard-drive.  It is doubtful that both hard-drives would crash at the same time.

Recently Marvin  built a wonderful new computer for me using some of the usable parts from my six year old computer.  This saved considerable money by not having to totally trash the old computer.   He gives a very detailed and itemized written estimate of what the parts and labor will be.  When rebuilding computers, he disconnects the computer, takes it away to rebuild it, and returns and sets it up ready to use. The new computer comes back set up exactly like the old one was.  Once back at the house, he sits there and checks everything out before he leaves.

When Marvin says that he guarantees that nothing will be lost, he means it!  You can count on him!  Earlier I had him upgrade my computer from Windows 98 to Windows XP and found that all programs and information were right there as they had been before.  

More than once when I have had a problem, Rita has suggested that perhaps I might call Marvin on his pager, and see if he could help without coming to the house.  I appreciate the fact that they are not money hungry.  They are truly interested in helping Marvin's clients. 

Marvin is a one of a kind computer person   You will be thankful that you have him to call when you have computer problems.

Carolyn

Marvin came to my house and confirmed my computer wasn't working because the power supply needed to be replaced. He brought a new power supply with him but after much effort was unable to install it due to the incompatibility in size. As it turned out, my HP Pavillion was made with a rare small-sized power supply. He suggested where I might be able to get one and showed me how to hook it up myself. When I asked him how much I owed, he said ''Nothing. If I don't fix your problem, I don't charge.'' Wow, what great service! I would definitely recommend this company. BTW, I finally found a power supply, hooked it up per Marvin's instructions and now my computer is back in business

Nancy

I HAVE WORKED WITH MR. SOMERTON FOR SEVERAL YEARS. HE IS MOST PROFESSIONAL AND EXTREMELY KNOWLEDGEABLE ABOUT COMPUTER SOFTWARE AND HARDWARE. HE ENJOYS HIS PROFESSION AND COSTUMER SATISFACTION IS HIS PRIMARY CONCERN. HIS COSTS ARE MORE THAN REASONABLE, TOO INEXPENSIVE FOR THE QUALITY HE PROVIDES. I WOULD SAY HE CAN'T BE BEAT IN THE SERVICE HE PROVIDES. HE ALSO EXPLAINS EVERYTHING HE DOES AND WHY. THE BEST, THAT IS ALL I CAN SAY. I WOULD NOT CALL ANYONE ELSE FOR COMPUTER SERVICES.

Kathleen

Marvin came to my home/office and inspected my existing computer system and my company needs. It was determined that my system was six years old and out-dated as well as needing work. We discussed my company needs as far as record keeping and accounting records. He gave me suggestions on back-up procedures as well as speeding up my PC. He gave me a quote and told me he takes pride in delivering a "turn key" system where as he transfers all files and programs so you can just sit down and commence working. He not only accomplished doing just that but I now have a system that backs up all my data with a push of an icon on my desktop. Thank you, Thank you.! It was a pleasure.

Don

Marvin is great! He is honest. Gives a $5 discount for new customers and $5 off if you refer a new customer to him. He is honest and won't charge you if he can't fix it. Only complaint is that he is so good and everybody wants him, so he is booked out a couple of weeks ahead. So don't wait until your computer crashes to call. He does a lot of preventative work and teaching! His charges are by the hour, but very reasonable.

Kim

*Actually, we are only booked up 2 to 3 days out but thank you for the referral Kim!

Marvin @ SSPC's

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